Refund & Cancellation Policy

Last updated: May 6, 2026

This Refund Policy governs cancellations and refunds for paid services provided by AGEIUM ("Company"). It complies with the Republic of Korea Act on Consumer Protection in Electronic Commerce and the Content Industry Promotion Act.

1. Cancellation Window

  • Digital content & software: within 7 days of payment, provided delivery has not begun.
  • Subscription services: full refund within 7 days if unused.
  • Custom work / consulting: full refund before work begins; pro-rated thereafter.

2. Limits on Cancellation

Cancellation may be limited under §17(2) of the Korean E-commerce Act when:

  • Use has materially reduced the goods' value (e.g., completed digital download / streaming).
  • Custom deliverables have been handed over.
  • Other statutory restrictions apply.

Limits do not apply where the Company is at fault (service outage, contract breach) — full refund applies.

3. Procedure & Timeline

  • Request via email (contact@ageium.kr) or phone (070-8817-1840) with payment date, method, and reason.
  • Acknowledged within 1 business day.
  • Refund issued within 3 business days of approval to the original payment method.
  • Card / bank settlement may add 3–5 days.

4. Dispute Resolution

Disputes are first resolved by negotiation. Failing that, the Korean Consumer Dispute Settlement Commission or the Content Dispute Mediation Committee may be petitioned. Jurisdiction: court at the Company's principal place of business.

5. Business Information

  • Company: (주)에이지음(AGEIUM) / CEO: 황성우
  • Business Reg. No.: 359-39-01556
  • E-commerce Reg. No.: 2026-인천부평-0686
  • Address: 인천광역시 부평구 경인로902번길 8, 301호(부평동, 뜨라체)
  • Phone: 070-8817-1840 / Email: contact@ageium.kr